Privacy Policy

Movers Belgravia Privacy Policy

This Privacy Policy explains how Movers Belgravia collects, uses, stores, and protects personal data relating to our customers and prospective customers within our service area. It is intended to comply with the General Data Protection Regulation and all applicable UK data protection laws.

By using our moving and related services, requesting a quote, visiting our website, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Movers Belgravia customers, prospective customers, and website users within our service area. It covers personal data collected online and offline, including through our website, by phone, and during the provision of moving and related services.

Data Controller

Movers Belgravia is the data controller responsible for determining the purposes and means of processing your personal data. Where we use third party service providers to process data on our behalf, they act as data processors under our instructions.

Personal Data We Collect

We collect and process different categories of personal data depending on your interaction with us. This may include:

Identification and contact details: name, title, postal addresses for collection and delivery, billing address, and similar information required to provide our services.

Contact details for communication: such as your communication preferences and records of communications we have with you, including queries, feedback, or complaints.

Service details: information about the services you request or receive from us, including details of properties or premises relevant to the move, access information, and inventory notes where required for planning and delivery.

Payment and transaction details: information relating to payments you make to us and invoices issued to you. We do not store full payment card details where payment is processed through a secure third party payment processor.

Technical and usage data: when you visit our website, technical information may be collected, such as IP address, browser type, approximate location, and browsing activity on our site. This is generally used in aggregate form to improve our website and services.

Marketing preferences: information about whether and how you wish to receive marketing communications from us.

How We Collect Personal Data

We may collect personal data from you in the following ways:

Directly from you: when you request a quote, make a booking, contact us by phone or through our website, provide feedback, or communicate with us in any other way.

During service delivery: when our staff attend your premises and gather information necessary to safely and effectively carry out the move or related services.

Automatically: when you visit or interact with our website, certain technical and usage data may be collected using standard technologies.

From third parties: on occasion we may receive data from business partners or comparison and referral websites where you have given your consent to share your details with removal companies such as ours.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the processing activity, our lawful bases may include:

Performance of a contract: to take steps at your request before entering into a contract, and to fulfil our contractual obligations when providing moving and related services.

Compliance with legal obligations: to meet our legal and regulatory obligations, such as record keeping, accounting, taxation, and responding to lawful requests from authorities.

Legitimate interests: to pursue our legitimate business interests in operating and improving our services, communicating with you about your enquiries and bookings, managing our relationship with you, and protecting our business and customers. We balance these interests against your rights and freedoms and only rely on this basis where they are not overridden.

Consent: for certain activities, such as sending some forms of marketing communications where consent is required, we may rely on your explicit consent. You can withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

How We Use Personal Data

We may use your personal data for the following purposes:

To provide quotes, estimates, and information about our services at your request.

To set up, manage, and deliver your booking, including planning and carrying out moves and related services.

To communicate with you about your enquiries, bookings, and any necessary changes or updates.

To manage payments, invoicing, and debt recovery where required.

To improve our services, customer experience, and website, including through analysis of aggregated or anonymised data.

To send you service messages, important notices, and information about changes to this Privacy Policy or our terms.

To send marketing communications where permitted by law and where you have not opted out.

To protect the security and integrity of our systems, prevent fraud, and exercise or defend legal claims.

Sharing Personal Data and Processors

We do not sell your personal data. We may share your personal data with trusted third parties in the following circumstances:

Service providers and processors: companies that provide services to us such as payment processing, IT and hosting, customer relationship management, accounting support, and communication tools. These providers act as data processors and only process your data on our instructions and for the purposes described in this Privacy Policy.

Professional advisers: such as accountants, auditors, or legal advisers where necessary for the operation of our business and to comply with legal requirements.

Authorities and regulators: where we are legally required to do so, or where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Business transfers: in the event of a reorganisation, merger, or other transfer of our business, your personal data may be transferred as part of that transaction, subject to continued protection consistent with this Privacy Policy.

When we use processors, we ensure appropriate contractual safeguards are in place to protect your personal data.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

In general, we retain customer and booking data for a period that allows us to respond to questions about past services and to meet our legal obligations. Financial and transactional records are typically kept for the period required by tax and accounting laws.

Where data is processed based solely on your consent and is no longer needed for any other lawful purpose, we will delete it when you withdraw your consent or after a reasonable period of inactivity.

After the relevant retention period expires, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations, implementing standard contractual clauses, or using other appropriate safeguards approved under data protection laws.

Security of Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to provide a level of security appropriate to the risks presented by the processing and the nature of the data.

While we take reasonable steps to secure your data, no system can be guaranteed as completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exceptions. They include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.

Right to rectification: you can request that inaccurate or incomplete personal data be corrected or completed.

Right to erasure: in certain circumstances, you can request that your personal data be deleted, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: you can request that we restrict the processing of your personal data in specific situations, such as while we are verifying accuracy or considering an objection you have raised.

Right to object: you can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds. You also have an absolute right to object to direct marketing at any time.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.

Children

Our services are not directed to children and we do not knowingly collect personal data from individuals under the age required by applicable law to provide valid consent. If we become aware that such data has been collected, we will take appropriate steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will be posted on our website and will take effect from the time of publication. You should review this Policy periodically to stay informed about how we protect your personal data.