Terms and Conditions

Movers Belgravia Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Belgravia provides removal, packing, storage, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 Movers Belgravia, we, us, our means the removal services provider trading under the name Movers Belgravia.

1.2 Client, you, your means the person, firm or company booking or receiving services from Movers Belgravia.

1.3 Services means any removal, packing, unpacking, loading, unloading, storage, delivery, furniture assembly, waste removal or any related services provided by Movers Belgravia.

1.4 Goods means all items that are the subject of the Services, including personal belongings, furniture, equipment and any other property handled by us.

1.5 Contract means the agreement between you and Movers Belgravia for the provision of Services, which includes these Terms and Conditions and any written quotation or confirmation accepted by you.

2. Quotations and Pricing

2.1 Any quotation provided by Movers Belgravia is based on the information you give at the time of enquiry, including but not limited to property access, size and number of items, service area, dates and any special requirements.

2.2 Quotations are normally provided as estimates and may be subject to adjustment if the actual work differs from the information provided or if additional services are requested.

2.3 Unless otherwise stated in writing, quotations do not include insurance charges, parking fees, tolls, congestion charges, storage fees, customs duties, or any charges imposed by third parties.

2.4 We reserve the right to amend prices in the event of changes in taxation, regulatory fees, fuel costs or other factors beyond our reasonable control that materially affect the cost of providing the Services.

3. Booking Process

3.1 A booking is made when you have accepted our quotation or price estimate, confirmed the date of the Services, and received our booking confirmation. Verbal, written or electronic acceptance of our quotation constitutes your agreement to these Terms and Conditions.

3.2 You are responsible for providing accurate and complete information during the booking process. This includes full addresses, floor levels, access details, parking arrangements, size and quantity of Goods, and any items requiring special handling.

3.3 If on arrival the scope of work is significantly different from that described at the time of booking, we may, at our discretion, either adjust the price, amend the schedule, or decline to carry out part or all of the Services.

3.4 Booking dates and times are offered subject to availability. While we aim to meet agreed arrival times, all times are estimates and are not guaranteed, especially where traffic, weather or other circumstances outside our control impact travel.

4. Payments and Charges

4.1 Unless otherwise agreed in writing, payment for the Services is due either in full in advance or immediately upon completion of the Services on the same day.

4.2 We may require a deposit to secure your booking. The amount and due date of any deposit will be notified to you at the time of booking. Your booking is not fully confirmed until any required deposit has been received.

4.3 We accept payment by methods notified to you during the booking process. We reserve the right to refuse certain payment methods at our discretion.

4.4 If payment is not received when due, we may suspend or refuse to provide Services, retain possession of Goods until payment is made in full, and charge interest on overdue amounts at the statutory rate or, if higher, a reasonable rate reflecting our administrative costs.

4.5 Any additional charges arising from unforeseen circumstances, waiting time caused by delays outside our control, or additional services requested on the day of the move may be added to the final invoice. You agree to pay any such additional charges.

5. Cancellations, Amendments and Delays

5.1 If you wish to cancel or reschedule your booking, you must notify us as soon as reasonably practicable.

5.2 We reserve the right to apply cancellation fees, which may be calculated as a percentage of the quoted price or as a fixed administrative charge, depending on the notice period provided and any costs already incurred by us.

5.3 If you cancel the Services on the scheduled day, fail to provide access, or are not ready to proceed when our team arrives, we may charge up to the full price of the booked Services.

5.4 If we need to cancel or reschedule the Services due to circumstances beyond our reasonable control, including but not limited to serious vehicle issues, staff illness, extreme weather, or safety concerns, we will notify you as soon as practicable and offer an alternative date or a refund of any sums paid for Services not delivered. We will not be liable for any consequential losses arising from such cancellation.

5.5 You are responsible for ensuring that keys, property access, lifts, and parking arrangements are organised in good time. Any delays caused by the unavailability of access or parking may be charged as waiting time.

6. Your Responsibilities

6.1 You must ensure that the Goods are properly packed, labelled and ready for transport, unless you have booked a packing service with us. Fragile or valuable items should be clearly identified.

6.2 You must remove and disconnect any fixtures, fittings and appliances you wish to move, including washing machines and light fittings, unless we have expressly agreed to carry out such tasks.

6.3 You must arrange adequate parking and, where required, obtain any permits, suspensions or authorisations necessary for our vehicles to park near your property. Any fines or penalties incurred due to inadequate parking arrangements may be charged to you.

6.4 You must not present for removal any prohibited, dangerous or illegal items, including but not limited to explosives, flammable liquids or gases, firearms, drugs, perishable goods, or any items that are illegal to possess or transport.

6.5 You must ensure that access to the property and all relevant areas is safe, unobstructed and suitable for carrying out the Services.

7. Our Responsibilities

7.1 We will provide the Services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment.

7.2 We will take reasonable steps to protect your Goods and property during the performance of the Services, including using blankets, straps and other appropriate protective materials where necessary.

7.3 We reserve the right to refuse to move any item which, in our reasonable opinion, is unsafe to move, inadequately packed, excessively heavy, or likely to cause damage to property, Goods or persons.

7.4 We may use subcontractors or agents to perform all or part of the Services. In such cases, we will remain responsible for the performance of the Services in accordance with these Terms and Conditions.

8. Liability for Loss or Damage

8.1 Our liability for loss of or damage to Goods or property is limited as set out in this clause, unless a higher level of cover is agreed in writing and any additional charges are paid by you.

8.2 We are not liable for loss or damage arising from wear and tear, inherent defects, pre-existing damage, insufficient or improper packing by you, or normal handling of items that are already fragile or in poor condition.

8.3 We are not liable for any loss or damage to items of high value, including but not limited to cash, jewellery, watches, artworks, antiques, important documents, electronic data, or collections, unless we have expressly agreed in writing to handle such items and you have provided an accurate written description and valuation.

8.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of income, loss of contracts, or loss of opportunity, arising from or in connection with the Services.

8.5 If we are found liable for loss of or damage to Goods, our liability shall not exceed a reasonable cost of repair or replacement, taking into account age, condition and market value, subject to any overall cap agreed in writing.

8.6 We are not liable for any loss or damage caused by events beyond our reasonable control, including but not limited to accidents not caused by our negligence, acts of third parties, traffic incidents, theft, weather events, or delays arising from such events.

9. Claims and Notification of Damage

9.1 You must inspect your Goods and property as soon as reasonably possible after completion of the Services.

9.2 Any apparent loss or damage that you believe is our responsibility must be reported to us in writing within a reasonable period after the Services are completed. We may require photographs, details of the items affected, and any relevant supporting evidence.

9.3 Failure to notify us of loss or damage within a reasonable period may affect our ability to investigate the claim and may reduce or extinguish any liability we might otherwise have.

9.4 You must allow us a reasonable opportunity to inspect any alleged damage and, where appropriate, to arrange for repair or replacement of the affected items or property.

10. Waste Removal and Environmental Regulations

10.1 Movers Belgravia operates in accordance with applicable waste management and environmental regulations. We may only remove waste and unwanted items where this forms part of the agreed Services and where it is lawful to do so.

10.2 You are responsible for clearly identifying items intended for disposal or recycling and for confirming that you have the right to dispose of them.

10.3 We will not remove hazardous, clinical, chemical or any other controlled waste unless we have expressly agreed to do so and are properly licensed to handle such materials.

10.4 Any additional charges imposed by licensed waste facilities, recycling centres or local authorities in connection with the disposal of items will be passed on to you where applicable.

10.5 We aim to dispose of waste items responsibly and, where possible, to prioritise reuse and recycling, but we cannot guarantee that any specific item will be recycled or handled in a particular way once it has been delivered to an authorised facility.

11. Storage Services

11.1 Where storage forms part of the Services, your Goods will be stored at a facility selected by us or by a third party on our behalf.

11.2 Storage charges, access arrangements, and notice periods for removal of Goods from storage will be notified to you separately and form part of your Contract with us.

11.3 While in storage, your Goods must not include any perishable, dangerous or illegal items. We reserve the right to inspect stored Goods where we have reasonable grounds to believe that this requirement has been breached.

12. Insurance

12.1 We recommend that you obtain adequate insurance cover for your Goods during transit and storage. Basic cover may be included within our charges, subject to stated limits and exclusions, but it is your responsibility to ensure this is sufficient for your needs.

12.2 Any optional enhanced insurance cover we offer will be subject to separate terms and conditions, including declared values and applicable premiums.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with us as soon as possible so that we have the opportunity to put matters right.

13.2 We take complaints seriously and will aim to investigate and respond within a reasonable time frame, asking for further details where necessary.

13.3 If a dispute cannot be resolved informally, you and we may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings, although participation in such processes is voluntary unless required by law.

14. Data Protection and Confidentiality

14.1 We will process personal data provided by you in accordance with applicable data protection laws. Personal information will only be used for the purposes of managing your booking, delivering the Services, handling payments, and complying with legal obligations.

14.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to provide the Services, process payments, or where required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, and no waiver shall be effective unless in writing.

16.3 These Terms and Conditions, together with any written quotation or confirmation issued by us and accepted by you, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or agreements.

16.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless a change is required by law or regulation, in which case the updated terms may apply.